Accessibility statement
We're committed to ensuring our website is accessible to everyone, regardless of ability or technology used.
Visual Accessibility
- • High contrast colour schemes
- • Scalable text up to 200%
- • Alt text for all images
- • Screen reader compatibility
Keyboard Navigation
- • Full keyboard navigation
- • Clear focus indicators
- • Logical tab order
- • Skip navigation links
Audio & Media
- • Captions for videos
- • Audio descriptions available
- • No auto-playing media
- • Volume controls provided
Motor Accessibility
- • Large clickable areas
- • No time-limited actions
- • Drag and drop alternatives
- • Multiple input methods
Standards compliance
This website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
We regularly test our site with:
- Automated accessibility testing tools
- Manual keyboard navigation testing
- Screen reader testing (NVDA, JAWS, VoiceOver)
- User testing with people with disabilities
Feedback & support
If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
Email: support@myhealthcheckup.co.uk
Response time: We aim to respond within 2 business days
Support Response SLA
For any enquiry, complaint, accessibility request, or compliance matter, contact us at support@myhealthcheckup.co.uk. We monitor this inbox Monday to Friday, 09:00–17:30 UK time, excluding public holidays.
- Acknowledgement: Within 1 business day
- Initial response with options: Within 2 business days
- Remediation plan where required: Within 15 business days
Targets are commitments, not guarantees. Aligned with our CMA, DMCC Act 2024, GDPR, and Equality Act obligations for fair, timely consumer response handling.