Feedback & complaints
Tell us what we got wrong, what we got right, or raise a formal dispute. Every submission is logged, acknowledged, and answered within our published SLA.
Submit your message
Our response SLA
Acknowledgement
Within 2 business days.
Full response
Within 10 business days for standard matters.
Data protection requests
Up to 30 calendar days (UK GDPR Art. 12).
If you're still unhappy
Direct contact
Compliance: support@myhealthcheckup.co.uk
Legal: support@myhealthcheckup.co.uk
MYHEALTHCHECKUP LTD · Company No. 16589056 · Clapham, SW London, UK
Support Response SLA
For any enquiry, complaint, accessibility request, or compliance matter, contact us at support@myhealthcheckup.co.uk. We monitor this inbox Monday to Friday, 09:00–17:30 UK time, excluding public holidays.
- Acknowledgement of complaint: Within 1 business day
- Initial assessment: Within 5 business days
- Full written outcome: Within 20 business days
Targets are commitments, not guarantees. Aligned with our CMA, DMCC Act 2024, GDPR, and Equality Act obligations for fair, timely consumer response handling.