Fair trading policy

At myhealth checkup, we are dedicated to upholding the highest standards of transparency, honesty, and fairness in full alignment with the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and the Digital Markets, Competition and Consumers Act 2024 (DMCC). Our purpose is to empower individuals to make informed health decisions with clarity and confidence. We are committed to accurate, impartial, and responsible presentation of all information displayed on our platform.

This policy governs: the operation of our comparison platform, including how we display, rank, and compare providers; all commercial and affiliate relationships with partner laboratories or health testing providers; and our consumer communications, advertising, and digital marketing activity. It applies across the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

We ensure that all information displayed on our platform is accurate, transparent, and not misleading. Mandatory fees, commercial relationships, and coverage limitations are disclosed clearly. Reviews and endorsements are authentic and verifiable, and our marketing complies with Advertising Standards Authority (ASA) and CMA requirements.

We provide total price transparency, avoid manipulative design practices, and ensure fair competition. Our provider data is refreshed regularly, and we prohibit parity clauses or MFN terms. Subscription and membership features will include full pre-contract information, clear cancellation processes, and renewal reminders.

Consumers may contact our Compliance Team via support@myhealthcheckup.co.uk or write to Compliance Department, MyHealthCheckup Ltd, Clapham, London, United Kingdom. Complaints are acknowledged within 10 working days and investigated thoroughly. If unresolved, consumers may refer the matter to the Competition and Markets Authority (CMA) or Trading Standards.

This policy is reviewed annually or whenever legislation or CMA guidance changes. We work with legal and regulatory advisers to ensure continuous compliance with UK consumer protection and competition law.

For any queries regarding this policy:

• Email: support@myhealthcheckup.co.uk
• Telephone: 07776330508
• Registered Office: Clapham, London, United Kingdom