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Frequently asked questions

Straight answers on private testing, accreditation, pricing and what happens to your data.

Getting started

Tests & results

Understanding your results

Sample collection & testing process

Booking & payment

Delivery & logistics

Privacy & data security

Medical & clinical questions

Comparisons & choosing providers

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Frequently asked questions

Getting started

What is myhealth checkup?

Do I need a GP referral for these tests?

Are the test providers regulated?

How do I choose the right test for me?

Can I take multiple tests at once?

Are your tests suitable for all ages?

Do I need to register before ordering?

What's the difference between home kits and clinic visits?

Tests & results

How accurate are the tests?

How long do results take?

What if my results are abnormal?

Can I share results with my GP?

Are blood tests painful?

What's the difference between finger-prick and venous blood tests?

Can I use test results for insurance purposes?

Will my test results be reviewed by a doctor?

What accreditations do your labs hold?

How do your tests compare to NHS tests?

Understanding your results

What do my biomarker values mean?

What is a reference range and why does it vary by lab?

Why are some results flagged as 'abnormal'?

Can I download my results as a PDF?

How do I track results over time?

What if I don't understand my results?

Sample collection & testing process

What collection methods are available?

How do home test kits work?

Are home tests as accurate as clinic tests?

What if I can't collect the sample myself?

Do I need to fast before my test?

What time of day should I take my blood sample?

How do I ensure I collect enough blood for the sample?

What happens if my sample is rejected?

How should I store my sample before posting?

Can I take the test during menstruation?

What medications might affect my results?

How do I activate my test kit?

What if I'm needle-phobic?

Can someone help me collect my sample?

What if I can't get enough blood from my finger?

What happens after I post my sample?

Booking & payment

How does the booking process work?

Are prices fixed?

What payment methods are accepted?

Can I cancel or reschedule?

What's your refund policy?

Can I gift a test to someone?

Do you offer subscriptions or regular testing?

Are there any additional fees?

Delivery & logistics

How long does delivery take?

Can I track my test kit delivery?

What if I'm not home for delivery?

How quickly must I return my sample?

Is return postage included?

Can I collect my kit from a pharmacy?

Privacy & data security

How is my personal health data protected?

Who has access to my test results?

Are my results stored securely?

Can I request my data be deleted?

Do you share data with third parties?

Is my data encrypted?

Medical & clinical questions

Can I take a test if I'm pregnant or breastfeeding?

Should I continue taking my medications before testing?

Can I exercise before my test?

What if I have a medical condition?

Can I use results to monitor chronic conditions?

When should I retest?

Comparisons & choosing providers

How do you select providers?

Are all providers UKAS-accredited?

What's the difference between providers?

Why do prices vary between providers?